System disruption

Incident Report for Mailjet

Resolved

This incident has been resolved.

Posted Apr 02, 2019 - 11:14 UTC

Monitoring

The situation is resolved and all Mailjet services are now operational.

We will continue to monitor them and are currently assessing the impact of the incident on scheduled campaigns and emails that were in progress during the downtime.

We sincerely apologize for the inconvenience.

Should you need any additional support, our Customer Support team is here to help. You can contact them here: https://app.mailjet.com/support/ticket

Posted Apr 02, 2019 - 09:24 UTC

Identified

Our engineering team has successfully identified the root cause of the issue and are preparing to deploy a fix.

Posted Apr 02, 2019 - 08:48 UTC

Update

We are continuing to investigate this issue.

Posted Apr 02, 2019 - 08:45 UTC

Update

We are continuing to investigate this issue.

Posted Apr 02, 2019 - 08:16 UTC

Investigating

We are currently experiencing a system-wide disruption leading to unavailability of various Mailjet systems. Users might be experiencing issues accessing our user interface, RestAPI, SendAPI and mail processing

Our engineers are investigating. We will update you here shortly.

Posted Apr 02, 2019 - 08:09 UTC

This incident affected: Mailjet App, SEND API, REST API, Event API, Outgoing SMTP, Email Editor, Email Content, Statistics Display, Premium Features, and Form Builder.