Mailjet
All Systems Operational
Mailjet App   Operational
Website (Mailjet.com)   Operational
SEND API   Operational
REST API   Operational
Event API   Operational
Incoming SMTP   Operational
Outgoing SMTP   Operational
Passport   ? Operational
Email Content   Operational
Statistics Display   Operational
Premium Features   Operational
Subscription Widget   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 25, 2018
Resolved - This incident has been resolved.
May 25, 17:27 UTC
Monitoring - Our automation feature is now working, we are catching up the lag on automation triggers, everything should be up to date soon.
May 25, 13:13 UTC
Identified - Since 5:30PM UTC, you may not have been able to deliver emails sent through our Automation tool, or you may have experience a brief period where emails were sent in duplicate. Please rest assured that our technical team is already hard at work resolving the issue.

We will update you here again the moment we have more information.
If you have urgent questions about this, our customer support team is here to help. You can contact us at https://www.mailjet.com/support/ticket/
May 24, 21:56 UTC
Resolved - This incident has been resolved.
May 25, 13:46 UTC
Monitoring - A fix has been deployed, our SMTP servers are back online with full capacity. We are still monitoring the situation to make sure everything is stable.
May 25, 13:25 UTC
Investigating - We have been experiencing an outage on our incoming SMTP servers, your messages could be rejected with the following error:
“451 4.3.0 Error: queue file write error”
Our technical team is already working hard to resolve this issue, based on the best SMTP practices, when a SMTP server returns a 4.x.x error, you should put back your email on a queue, and retry sending later.
We will update this page as soon as we have more information.
If you have any urgent questions, you can contact our Customer Support team here: https://www.mailjet.com/support/ticket/
May 25, 13:01 UTC
May 23, 2018

No incidents reported.

May 22, 2018

No incidents reported.

May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018
Resolved - This incident has been resolved.
May 19, 21:30 UTC
Update - We are continuing to work on a fix for this issue.
May 19, 21:30 UTC
Identified - The issue has been identified and a fix is being implemented.
May 19, 18:32 UTC
Update - We are continuing to investigate this issue.
May 19, 16:54 UTC
Investigating - You may be having difficulties to send scheduled campaigns using our drag-and-drop email editor, Passport (campaigns sent immediately are not impacted). Our engineers are investigating. We understand this is important and we are working to solve this urgently. We will update you here shortly.
If you have urgent questions, our customer support team is here to help. You can contact them here: https://www.mailjet.com/support/ticket/open
May 19, 16:52 UTC
May 18, 2018
Resolved - This incident has been resolved.
May 18, 15:16 UTC
Monitoring - We are now back to a real time sending on Send API 3.0, the issue is resolved. We are still monitoring the platform to be sure everything is now going smoothly.
May 18, 14:56 UTC
Identified - We have been experiencing a delay on the delivery of some emails sent through Send API 3.0 since 14:00 UTC. Our technical team is already hard at work to resolve this issue, and no email has been lost, only delayed.
We will update this page as soon as we have more information.
If you have any urgent questions, you can contact our Customer Support team here: https://www.mailjet.com/support/ticket/
May 18, 14:31 UTC
May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.